In 2023, the number of persons employed by call centers in Austria stood at 4.45 thousand employees. Forecasted data shows a steady decline from 2024 onwards, with the employment figures dropping from 4.35 thousand in 2024 to 4.01 thousand by 2028. This represents a year-on-year decrease of approximately 2% annually. Over the past two years, the compound annual growth rate (CAGR) reflects a consistent downward trend in call center employment, averaging at around 2% reduction per year.
Future trends to watch for include automation and advances in AI technology, which could further decrease the demand for human call center employees. Additionally, strategies around customer service digitization and potential shifts in labor market dynamics due to economic conditions will be critical in evaluating the future labor needs in this sector.
