The wages and salaries of call centers in Poland saw fluctuations from 2013 to 2023. Notable peaks were observed in 2018 (226.6M €), followed by minor dips and an overall stabilization. The year-on-year growth has been inconsistent, with significant drops in 2016 and moderate growth phases, such as a 22.42% increase in 2015 and a 28.68% rise in 2018. In 2023, it stood at 228.9M €, slightly higher than the previous two years. Over the last five years, the CAGR was 0.2%, indicating stagnation in growth.
Future trends suggest a modest upward trajectory with a CAGR of 0.61% forecasted over the next five years. Key factors to watch include potential technological advancements, workforce automation, and the economic impact of global factors on outsourcing. Monitoring these elements will provide insights on whether this modest growth can be sustained or potentially accelerated.
