The 2024 data on Europeans submitting forms online to public authorities reflects significant disparities across countries. Switzerland leads the statistics, with robust digital engagement. Scandinavian countries like Sweden and Estonia notably excel, driven by their emphasis on digitalization. Conversely, countries like Croatia, Germany, and Italy are trailing; despite improvements, their overall online interactions with public authorities remain below average. The year-on-year variations depict a continued upward trend in digital interactions, with Italy and Slovenia showing the largest increments. Countries like Hungary and Poland also demonstrate commendable progress, indicating a positive digital transformation trajectory.
Looking to the future, several trends warrant attention:
- Increasing digital infrastructure investments may uplift online interactions in lagging nations.
- The role of governmental policy in fostering digital inclusivity and reducing regional disparities.
- The potential impact of emerging technologies like AI in streamlining public services and increasing digital form submission rates.
Top countries in Individuals Having Submitted Completed Forms via Internet to Public Authorities in the Last 12 Months by Country
| # | 10 Countries | Percent of Persons Who Used the Internet Within the Last Year | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Switzerland | 98.62 | 2023 | +15.14% | +16.48% | View data |
| 2 | 2 Upper Norrland (Sweden) | 96.72 | 2023 | |||
| 3 | 3 Stockholm (Sweden) | 96.01 | 2023 | |||
| 4 | 4 Estonia | 94.73 | 2023 | +4.17% | +3.59% | View data |
| 5 | 5 East Sweden | 93.82 | 2023 | |||
| 6 | 6 West Sweden | 92.72 | 2023 | |||
| 7 | 7 East Middle Sweden | 91.13 | 2023 | |||
| 8 | 8 Southern Sweden | 90.44 | 2023 | |||
| 9 | 9 Guadeloupe (France) | 90.34 | 2023 | |||
| 10 | 10 South Sweden | 89.38 | 2023 |
