The forecast for TELUS Telecom's churn rate in Canada shows a decreasing trend from 2024 to 2028. In 2023, the actual churn rate stood at 1.1%. By 2024, it is projected to be 1%, followed by a consistent 0.9% across 2025 to 2027, and further decrease to 0.8% in 2028. Year-on-year changes exhibit a gradual improvement in customer retention, with a notable cumulative drop in churn rate over the five-year span.

Future trends to watch for:

Telecom industry dynamics such as competitive pricing and service enhancements that could impact customer loyalty.
Technological advancements and new product launches influencing subscriber retention.
Regulatory changes affecting market conditions and consumer behavior in Canada.