The wages and salaries of call centers in Finland showed a varied trend between 2013 and 2023. Starting from €88.3 million in 2013, there was a significant increase until 2016, when it peaked at €109.9 million. A decline occurred in 2017 followed by a stable yet inconsistent recovery up to 2023, with the value standing at €114.4 million in that year. The variation across these years included downturns like in 2017 and 2021, contrasted with sharp rises in 2014 and stable growth in the late 2010s. The compounded annual growth rate (CAGR) over the past five years calculated to 1.9% for the period ending in 2023, while forecasting a slower growth with a 5-year CAGR of 0.7% from 2024 onwards.
Future trends to watch for include:
- The projected steady but modest increase in wages and salaries from 2024 to 2028, reaching €119.6 million by 2028.
- Potential impacts from technological advancements in automation and AI, which could influence employment dynamics and wage structures in call centers.
- Economic factors or policy changes impacting wage growth rates and employment levels in the call center industry.
