The forecast for turnover per employee in Polish call centers shows a gradual decline from €33.9K in 2024 to €33.7K by 2028. The values are steady with minor declines year-on-year: 0% from 2024 to 2025, -0.3% from 2025 to 2026, 0% from 2026 to 2027, and -0.3% from 2027 to 2028. Comparing to 2023 figures, which were €34K, the data indicates a slight downturn. The compound annual growth rate (CAGR) over the five-year period is approximately -0.2%.

Future trends to watch for in the call center industry in Poland include:

Technological advancements in automation and AI, which could influence efficiency and turnover per employee.
Evolving customer service expectations driving demand for higher quality interactions.
Potential economic factors and labor market conditions affecting employee turnover rates in the industry.