The number of employees in the call center activities sector in Belgium has shown a fluctuating trend over the years. In 2013, the sector saw an increase of 6.87%, followed by a 3.2% decline in 2014. A notable rise occurred in 2015 with an 8.85% increase, stabilizing slightly before experiencing a significant drop of 24.04% in 2018. From 2018 onwards, the sector witnessed modest fluctuations, with a slight recovery in 2020 showing a 6.15% increase. By 2023, the employee count recorded a minor decline of 0.68%, standing at 4.41 thousand employees. Over the past five years, the sector's Compound Annual Growth Rate (CAGR) was approximately 0.99%.
Looking ahead, the forecast indicates a steady decline, with a projected 5-year CAGR of -0.51%, translating to an overall reduction of 2.53% by 2028. Future trends to watch for include the impact of technological advancements, automation, and outsourcing on employment levels within the sector.