The number of employees in the Call Centres Activities sector in the Netherlands stood at approximately 17,840 in 2023. Over the past two years, the year-on-year variation was relatively stable, at 2.32% in 2022 and 2.22% in 2023. Over the last five years, the Compound Annual Growth Rate (CAGR) averaged to 5.53%, showcasing consistent growth. From a longer-term perspective, the sector demonstrated significant fluctuations but maintained an upward trajectory, notably with high-growth years like 2019, which saw an 18.4% increase.
Looking ahead, the forecasted growth rate for the next five years is expected to moderate, with a forecasted five-year CAGR of 1.55%, translating to an overall growth rate of 8.01% by 2028. Future trends to watch for include advancements in automation and artificial intelligence, which could impact employment numbers, and the increasing demand for multilingual services as global connectivity rises.