As of 2023, 40.3% of individuals in Italy interacted with public authorities via the internet. The forecast for 2024 to 2028 shows a slight decline, starting at 40.1% in 2024 and reaching 39.91% by 2028. The year-on-year variation from 2024 indicates a consistently marginal decrease. This results in a negative compound annual growth rate (CAGR) over the forecasted period, highlighting a steady but slow decline.
Future trends to watch:
- Government initiatives to promote digital interaction and enhance online public services could impact reversal in declining interaction rates.
- The evolution of digital literacy and availability of internet services might influence future engagement levels.
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