The number of employees in the call center activities sector in Spain in 2023 stood at 117.36 thousand. The year-on-year growth rate in both 2022 and 2023 saw modest increases of 2.23% and 2.15%, respectively. Over the past five years, the Compound Annual Growth Rate (CAGR) averaged 2.51%, illustrating steady but modest growth.
From 2013 to 2023, employment in this sector has grown consistently, peaking each year and reflecting the increasing demand for call center services. However, growth rates have fluctuated, ranging from a high of 13% year-on-year in 2014 to a low of 0.91% in 2021.
Looking ahead, the forecast indicates a continuation of this steady growth trend, with a forecasted CAGR of 1.55% from 2024 to 2028 and a total growth rate of 7.98% by 2028. The sector's resilience to market fluctuations highlights its strategic importance within the Spanish economy.
Future Trends to Watch For:
- Increased adoption of automation and artificial intelligence in call centers may moderate employment growth while enhancing efficiency.
- The rising importance of customer support and client interaction in a digital-first world could sustain demand for skilled call center personnel.
- Shifts toward remote working models might influence employment dynamics and regional distributions within the sector.