The turnover per employee of call centers in Italy stood at 46.7 thousand euros in 2023. Based on forecasted data, the turnover per employee is projected to increase gradually from 46.8 thousand euros in 2024 to 47.3 thousand euros by 2028. Year-on-year variations from 2024 to 2028 are minimal, reflecting a stable growth pattern.
Trends over the last two years indicate a very slight upward trajectory, with projected annual growth rates around 0.2% each year. The compound annual growth rate (CAGR) over the five-year period from 2023 to 2028 is approximately 0.3%, pointing towards modest but consistent growth in turnover per employee.
Future trends to watch for include technological advancements in call center operations, potential automation of services, and the impact of remote working practices which may collectively influence future productivity and turnover metrics.
