In 2024, Italy leads with 53 high growth call center enterprises. Hungary and the Czech Republic both have 19, indicating significant growth potential. Portugal follows with 13, while Romania and Slovakia each have 6. Norway and Iceland hold steady with 5 enterprises, reflecting modest expansion. Lithuania's presence with 4 enterprises highlights emerging opportunities. Latvia, with 2 enterprises, shows stability but limited growth.
- Italy experienced a decline of 1.44% in 2023.
- Hungary, Slovakia, and Lithuania show strong growth with year-on-year increases of 13.7%, 14.87%, and 14.87% respectively.
- Latvia hasn't changed, maintaining steady numbers.
For the future, watch for technological advancements and digital transformation driving growth in call center enterprises across Europe. Countries investing in AI and multilingual support might see enhanced growth and competitiveness.
Top countries in Number of High Growth Enterprises in Call Centers by Country
| # | 10 Countries | Units (Enterprises) | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Italy | 53 | 2023 | 0% | -1.44% | View data |
| 2 | 2 Hungary | 19 | 2023 | +11.76% | +13.7% | View data |
| 3 | 3 Czech Republic | 19 | 2023 | +5.56% | +2.25% | View data |
| 4 | 4 Portugal | 13 | 2023 | 0% | +5.39% | View data |
| 5 | 5 Romania | 6 | 2023 | -14.29% | -14.33% | View data |
| 6 | 6 Slovakia | 6 | 2023 | +20% | +14.87% | View data |
| 7 | 7 Norway | 5 | 2023 | 0% | +4.56% | View data |
| 8 | 8 Iceland | 5 | 2023 | +25% | View data | |
| 9 | 9 Lithuania | 4 | 2023 | 0% | +14.87% | View data |
| 10 | 10 Latvia | 2 | 2023 | 0% | 0% | View data |
