In 2024, approximately 64.31% of individuals in the UK interacted with public authorities online. This percentage is forecasted to grow steadily, reaching 70.09% by 2028. Over this period, the year-on-year percentage change is anticipated to be modest but consistent, reflecting a gradual adoption. The compounded annual growth rate (CAGR) from 2024 to 2028 is indicative of steady growth, averaging just over a percentage point increase each year. Tracking these trends provides a clear view of increasing digital engagement between UK residents and public authorities.

Future trends to watch for:

Technological advancements that could enhance the online interaction experience.
Policy changes promoting or mandating digital interactions with public authorities.
Socio-demographic shifts impacting internet accessibility and usage patterns.