The number of persons employed in the call center activities sector in Spain has shown a general upwards trend from 2013 to 2028. Starting from a value of 79.7 thousand employees in 2013, the sector has seen consistent growth, culminating at 119.06 thousand employees in 2023. The year-on-year variation fluctuated significantly, peaking in 2014 with a 12.98% increase, while experiencing a minor contraction in 2013. The compound annual growth rate (CAGR) over the last five years leading up to and including 2023 was 2.77%.
Important year-on-year variations and CAGR over the last two years include:
- 2022: year-on-year increase of 2.51%, 5-year CAGR: 2.99%
- 2023: year-on-year increase of 2.42%, 5-year CAGR: 2.77%
Looking forward, the forecasted data from 2024 to 2028 indicates continued growth, albeit at a slightly slower pace, with a forecasted 5-year CAGR of 1.72% and a total growth rate of 8.92% for the five-year period. By 2028, the number of employees is projected to reach 132.72 thousand.
Future trends to watch for include technological advancements such as AI and automation which may impact employment numbers; the evolution of remote work cultures; and potential regulatory changes affecting the industry.
