The production in the Call Centres Activities sector in Austria showcased several peaks and troughs from 2013 to 2023. Starting at €261.2 million in 2013, it saw a significant rise to €309.2 million in 2014. However, years following this peak exhibited a general decline. By 2023, the value stood at €270.1 million. The sector experienced a fluctuating trend, with year-on-year variations indicating an initial growth followed by stagnation and minor declines. The recent years showed minor growth with an average decline of -0.27% CAGR over the last five years.
Forecasts from 2024 to 2028 indicate a modest growth rate, with an anticipated 0.31% average CAGR, culminating in €275.7 million by 2028.
Future trends to watch for:
- Technology Integration: Increasing dependence on AI and automation will likely drive efficiency and possibly growth in the sector.
- Customer Experience: Enhancing customer satisfaction through advanced analytics and personalized service can provide a competitive edge.
- Remote Working: The shift to remote working models might alter cost structures and production values.