Based on the provided data, the turnover per employee for call centers in Finland is forecasted to see a year-on-year increase from 167.3 thousand euros in 2024 to 254.4 thousand euros by 2028. This reflects a steady upward trend with significant year-on-year growth rates as follows: 13.1% from 2024 to 2025, 11.5% from 2025 to 2026, 10.3% from 2026 to 2027, and 9.3% from 2027 to 2028.
The compound annual growth rate (CAGR) over this five-year period stands at approximately 11%, indicating robust and consistent growth in turnover per employee in the Finnish call center industry.
Future trends to watch for include technological advancements in automation and AI, which could further enhance efficiency and productivity, thereby potentially accelerating turnover per employee. Additionally, changes in customer service dynamics and remote working trends may impact operational strategies and employee turnover rates.
