The turnover of call centers in Poland has shown considerable fluctuations over the years, initially experiencing significant growth, followed by declines, and then stabilizing and increasing again from 2018 onward. As of 2023, the turnover stood at 676.6 million Euros, up by 3.3% from the previous year. Over the last two years, the industry saw a steady annual growth rate of around 3%. The Compound Annual Growth Rate (CAGR) over the last five years averaged at 4.13%, indicating moderate and consistent growth in the sector.

Future trends to watch for include:

Continued moderate growth with a forecasted 5-year CAGR of 2.27%, reaching 780.6 million Euros by 2028.
Potential impact of technological advancements such as AI and automation on the call center industry.
Changes in customer service preferences and potential shifts towards omnichannel support models.