The data for 2024 shows a significant variance in digital interactions with public authorities across Europe, with Northern and Western European countries leading the charge. The Capital Region of Denmark tops the chart, followed by Iceland and Norway, reflecting a high level of digital engagement. Countries like Italy, Macedonia, and Montenegro exhibit lower interactions, despite an upward trend. Over the last five years, countries such as the Czech Republic, Ireland, and Poland have shown considerable growth in digital interaction rates, indicating efforts to enhance digital infrastructure and public services' accessibility.
Future trends to watch include the continued emphasis on digital transformation across Europe, particularly in southern and eastern regions, driven by EU initiatives and increased investment in digital infrastructure. As these areas adapt to technological advancements and digital policies, the disparity in digital interactions with public authorities is expected to decrease, promoting uniformity in digital public service accessibility across the continent.
Top countries in Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months by Country
| # | 10 Countries | Percent of Persons | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Capital Region of Denmark | 95.12 | 2023 | |||
| 2 | 2 Iceland | 95.1 | 2023 | +1.19% | +0.99% | View data |
| 3 | 3 Norway | 94.45 | 2023 | +1.56% | +1.07% | View data |
| 4 | 4 Stockholm (Sweden) | 93.93 | 2023 | |||
| 5 | 5 Helsinki-Uusimaa (Finland) | 93.85 | 2023 | |||
| 6 | 6 Finland | 93.84 | 2023 | +2.07% | +2.45% | View data |
| 7 | 7 Denmark | 93.42 | 2023 | +0.58% | +0.56% | View data |
| 8 | 8 Central Denmark Region | 93.06 | 2023 | |||
| 9 | 9 North Denmark Region | 92.73 | 2023 | |||
| 10 | 10 West Finland | 92.66 | 2023 |
