The value added in the Call Centres Activities sector in Chile stood at 221.32 billion Chilean Pesos in 2023. Over the long-term period, the sector experienced a fluctuating growth rate. Following a peak growth of 21.12% in 2017, the sector saw a gradual slowing down in its growth rates. The Compound Annual Growth Rate (CAGR) declined from 11.8% in 2018 to 2.46% by 2023. The last two years maintained a modest positive growth with a year-on-year increase of 2.89% in 2023.
Future trends to watch for in this sector include:
- Adoption of automation technologies and artificial intelligence that could enhance efficiency and service quality.
- Increasing demand for multilingual support services due to global market integration.
- Rising focus on customer experience and personalized service offerings.
- Potential regulatory changes that could impact operational costs and market dynamics.
- Growth opportunities in emerging regions leading to potential market expansion.
The forecasted CAGR for the next five years, from 2024 to 2028, is projected to be 1.96%, which indicates a relatively stable but slower growth trajectory.