The forecast predicts a steady increase in the proportion of individuals in the UK interacting with public authorities online, growing from 61.82% in 2024 to 65.03% by 2028. This reflects an annual increase of around 1.3% since 2024. In 2023, 60% of internet users interacted with authorities online, indicating positive growth expectations. The projected Compound Annual Growth Rate (CAGR) from 2024 to 2028 is approximately 1.3%.
Future trends to watch for:
- Technological advancements improving digital accessibility.
- Increased government initiatives promoting online interactions.
- Potential barriers such as digital literacy and privacy concerns affecting adoption rates.
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