In 2023, the number of employees in the call centres activities sector in Turkey was 96.50 thousand. The data indicates a steady year-on-year growth from 2024 to 2028, with forecasts showing an increase to 101.31 thousand in 2024, 106.33 thousand in 2025, 111.29 thousand in 2026, 116.2 thousand in 2027, and 121.07 thousand in 2028. The average annual growth rate (CAGR) over these five years is robust, reflecting positive sentiment and stable expansion within the sector.
The key trends to watch for in the future include:
- Adoption of advanced technologies such as AI and machine learning, which could impact employment dynamics.
- Changes in consumer behavior and preferences which might necessitate adjustments in service methods.
- Economic fluctuations and their effects on the labor market.
- Regulatory changes impacting the sector.