The percentage of individuals in Lombardy submitting completed forms via the internet to public authorities was observed at 27.16% in 2023. Forecasts indicate a steady increase from 2024 to 2028, with figures rising from 28.29% to 32.78%, showing a consistent year-on-year growth around 3.75%. The Compound Annual Growth Rate (CAGR) over five years is projected to be approximately 3.75%, suggesting a positive trend towards digital engagement with public services.

Future trends to watch for:

Expansion of broadband access, potentially increasing internet form submissions.
Government initiatives promoting digital literacy and e-government services.
Technological advancements enhancing user-friendly digital interfaces.