The 2023 data reveals that Estonia leads Europe in internet interactions with public authorities at 96.93%, followed closely by regions within the Czech Republic, Iceland, and Denmark, all above 95%. In contrast, Italy and Bulgaria show significantly lower engagement, under 40%. Over the last two years, countries like Slovenia, Hungary, Malta, and Montenegro exhibit strong growth, with year-on-year increases of over 5%. Meanwhile, the United Kingdom experienced a decline of nearly 2% in 2023, suggesting varying digital integration rates across Europe.
Future trends to watch include:
- Countries with lower current engagement, such as Italy and Bulgaria, may seek to enhance digital infrastructure and initiatives to improve interactions.
- Regions with increasing rates, like Slovenia and Cyprus, might continue to push digital transformation at the governmental level.
- Attention to cybersecurity and privacy measures will be crucial across Europe as online interactions with public authorities expand.
- Technological advancements, such as AI, could further streamline and improve user experience, promoting higher engagement rates.
Top countries in Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months by Country
| # | 10 Countries | Percent of Persons Who Used the Internet Within the Last Year | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Estonia | 96.93 | 2023 | +2.16% | +2.03% | View data |
| 2 | 2 Severovýchod (Czech Republic) | 96.72 | 2023 | |||
| 3 | 3 Iceland | 96.33 | 2023 | +0.94% | +1.08% | View data |
| 4 | 4 Denmark | 95.59 | 2023 | +0.43% | +0.22% | View data |
| 5 | 5 Finland | 95.49 | 2023 | +0.34% | +0.99% | View data |
| 6 | 6 Capital Region of Denmark | 95.46 | 2023 | |||
| 7 | 7 Helsinki-Uusimaa (Finland) | 95.21 | 2023 | |||
| 8 | 8 Middle Norrland (Sweden) | 94.8 | 2023 | |||
| 9 | 9 Stockholm (Sweden) | 94.61 | 2023 | |||
| 10 | 10 Netherlands | 94.32 | 2023 | +0.49% | +1.06% | View data |
