The retail sector in Austria focusing on mail order houses and internet sales has seen a consistent increase in employment from 2013 through 2023, growing from 3.96 thousand employees in 2013 to 7.85 thousand in 2023. The most notable growth periods occurred in 2020 (15.29% YoY) and 2021 (4.67% YoY), with consistent increases leading to a 2023 value. The five-year CAGR leading up to 2023 was 7.43%, indicating sustained growth.

Looking into the forecast period from 2024 to 2028, employment is expected to continue this growth trajectory, reaching 9.52 thousand employees by 2028. The forecasted five-year CAGR for this period stands at 3.02%, suggesting a somewhat steadier growth path with a cumulative growth rate of 16.04% over the next five years.

Key future trends to watch for include:

Continued digital transformation affecting retail operations and demand for specialized e-commerce roles.
Potential regulatory changes impacting e-commerce and mail order sectors.
The influence of socio-economic factors such as consumer behavior changes linked to evolving economic conditions.