The number of persons employed in the retail sale via mail order houses or via internet sector in Italy stood at 32.81 thousand employees in 2023. The actual data from 2013 to 2023 shows a general upward trend with some fluctuations. Notably, the sector experienced high growth between 2016 and 2019, with a noteworthy peak in 2017 of 21.84% year-on-year variation. Despite a dip in employment figures in 2020, attributed to likely disruptions from the COVID-19 pandemic, the sector demonstrated resilience and recovered in the subsequent years. The CAGR over the past five years indicates a steady average annual growth rate of 5.22%.

Future trends to watch for include:

Continued growth driven by the shift towards ecommerce and digital retail channels.
Potential impact of technological advancements such as AI and automation on employment figures.
Economic factors and consumer behavior changes influencing online retail dynamics.