In Austria, employment in the retail sale via mail order houses or via internet sector has shown a gradual increase from 2013 to 2023. In 2013, the sector employed 2.47 thousand full-time equivalents (FTEs), climbing consistently to reach 3.29 thousand FTEs in 2023. This represents a Compound Annual Growth Rate (CAGR) of 0.079% over the last five years. Year-on-year growth rates in recent years are modest, showcasing a stabilized and mature sector.

From 2024 onwards, forecasted data indicates continued but slow growth. By 2028, employment is expected to reach 3.36 thousand FTEs, with a projected 5-year CAGR of 0.32%. This steady increase underscores a resilient demand for retail sale staff in mail order and internet sectors despite digital automation trends.

Future trends to watch for:

Continued digital transformation within the retail sector could affect employment dynamics, potentially leading to demand for more tech-savvy roles.
Growth in e-commerce due to changing consumer behaviors post-pandemic, spurring additional employment needs.
Potential economic fluctuations could impact discretionary spending and, consequently, employment in this sector.